How can we help you?

Contact details
About
Help

Membership

What's the best way to search for resources?
Where do I find past newsletters?
Where do I find the latest eZine?
I have an existing membership - Can I upgrade this to another level of membership prior to my renewal date?
We own several RTOs, can we purchase one membership to cover all of these?
What is a sibling?
Who can be added as a sibling to my Corporate or Corporate Plus membership?
How do I add siblings to my Corporate or Corporate Plus membership?
I am a Corporate or Corporate Plus Administrator - How do I access my team’s PD history?
How can I contact the Membership Team for more help?
I have a compliance question, who can I talk to?
Is there a trial period for memberships?
How long does my membership last?
Does my membership entitle me to free Velg Training event registrations?
Will you share my details with any third party or other Members?
How do I find my membership type?
How do I update my password and other contact details?
How do I manage my email subscription preferences?
Where do I find my Certificate of Membership?
How do I access the resources/products I have purchased?
How do I find my invoices?
How do I access my past live PD history?
I’m a Plus member, how do I add a PD to my VET PD history?
Can my Individual or Individual Plus Membership be transferred to another staff member?
How can Velg Training support my PD requirements under the Standards for RTOs 2025?
Where do I find my Statement of Attendance certificate for past live PDs I have attended?

I have a compliance question, who can I talk to?

Q: I have a compliance question, who can I talk to?
A: You can book a Compliance Chat and talk to our VET Experts! Members can access advice and assistance for brief, general VET compliance enquiries (up to 15 minutes per member, every month). This members-only service is designed to help clarify standards, regulatory requirements, or general obligations.